Human-centered digitization

How can public administration benefit from more human-centeredness in its digitization?

Listen to the whole episode

Today Sebastian is at the start with Simon. Simon is an expert on digitization in public administration. Our topic today combines human-centeredness and digitization. We address the question of whether digitization is human-centric and then talk explicitly about the topic of digitization in public administration.

Particularly exciting for listeners: Simon explains what human-centeredness looks like in the field and what positive effects human-centeredness has there. We talk about the impact of federalism on human-centeredness and which aspects of public administration can be improved with human-centeredness.

An exciting topic is the reduction of barriers and participation. Human-centric digitization can promote this. Ultimately, the state can strengthen the things it stands for, such as the common good and a strong sense of togetherness, with digital products that are truly focused on the people who use them.

Is digitization human-centric?

As always, we would like to place the topic in the human-centric context. Simon sees it very clearly: digitization must be human-centric. And it always has to be. Because at the end of the day, it's not just about making an analog form digital, for example, but about helping people to implement certain processes and steps. The great advantage of digital products in the public sector is that they are not linked to commercial success, but can and must address truly human needs deep down.

What are the steps for public administration?

The OZG Act alone is not enough. The law obliges the federal and state governments to offer their administrative services electronically via administrative portals by the end of 2022, and it is also very much about the users. But how the whole thing is to be implemented is still questionable. Simon suggests a journey. First, start with effective solutions that replace a paper economy or complicated workarounds.

Then you move on to efficiency and make solutions that speed up the processes. The next step is to satisfy the users as far as possible. Simon calls these three topics "avoiding losing. You can also hear about "winning" and "thinking in services" in the podcast episode!

You can find Simon on LinkedIN here.

We hope you enjoy the episode and feel free to leave us a rating and your feedback!

Written by: